We aim to provide a seamless gifting experience—even after your order is placed. Sometimes, updates during the order lifecycle can lead to adjustments in your final invoice. Whether you added recipients, requested custom add-ons, or had unused credits.

This article answers several common questions about post-order charges and refunds after a payment link expires.

Q: Why was my card charged after the payment link expired?

When a payment link expires, our system automatically recalculates your order to account for any changes made while it was live. These adjustments might include:

• Added recipients

• Custom add-ons

• International fees

• Taxes or sending fees

Once recalculated, any outstanding balance is charged to your original payment method to settle the final invoice.

Q: What happens to unredeemed treats or credits from my order?

If some recipients didn’t redeem their treats or you have leftover credits, don’t worry—our system automatically processes a refund based on your selected refund method.

For more details about refund methods read more in this article below:

👉 Refund Options for Unredeemed Treats

Q: Will I be notified before the charge or refund is applied?

Currently, we do not send automated alerts before charges or refunds are applied. However:

• A final invoice is always sent to the gift sender

• This invoice includes any recalculated charges or applied refunds

Q: What changes could affect the recalculation?

The recalculation process accounts for various adjustments, including:

➕ Added Recipients

If you added more recipients who redeemed the gift during the live order period, those costs are included in the final invoice.

🌍 International Fulfillment Fees

If you included international recipients but didn’t cover their shipping fees initially, these will be recalculated and added.

🧢 Add-Ons

Requested extras like swag, notes, or branded packaging that weren’t paid upfront will also be included in the final charge.

💵 Taxes and Sending Fees

All applicable taxes and sending fees will be recalculated based on the final order total.

Q: What should I do if I have concerns about the charge, refund, or invoice?

A: If you have any questions or concerns, please contact our customer service team immediately. We’ll be happy to provide a detailed breakdown of the charges, refunds, or invoice details and assist with any further inquiries.

Send a request using our ✨Contact Us form or use the chatbots available on our website.

Q: How Can I Avoid Unexpected Charges or Refunds?

A: To avoid unexpected charges or refunds, we recommend to:

• Complete your payment promptly while the link is still active

• Reach out to support if changes are made while your order is live

Note: Refunds are only processed after the payment link expires

We hope this information clarifies the process and ensures a smoother experience for you.