Q: Why was my card charged after the payment link expired?
A: When a payment link expires, our system recalculates any outstanding charges associated with the order. This ensures that any updates, adjustments, or changes made to the order while the link was active are accurately accounted for. Once recalculated, the system processes the charge to the original payment method to settle the balance.
Q: What happens to unredeemed treats or credits from my order?
A: If there are unredeemed treats or credits associated with your order, the system will automatically refund their value using the refund method you initially selected. This process ensures you are not charged for any gifts your recipients did not use.
For more details about refund methods read more in this article below:
👉 Refund Options for Unredeemed Treats
Q: Will I be notified before the charge or refund is applied?
A: Currently, our system does not send an automatic notification when charges or refunds are processed before a payment link expires or while teh order is live. However, all refunds or additional charges are included in the final invoice, which is sent to the gift sender after the link expires.
Q: What changes could affect the recalculation?
A: The recalculation process accounts for various adjustments, including:
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Adding additional recipients: If more recipients were added while the order was live, the system will include the cost for these additional recipients who redeemed the gift in the final calculation.
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International fulfillment fees: If there are international recipients included in the order and the associated fees were not paid during the initial payment, these fees will be recalculated and added to the final invoice.
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Add-Ons: If the Gift Sender contacted our team to include add-ons such as custom notes, branded box stickers, etc. to the order when the order is live but did not pay for them during the initial order set up, these fees will be recalculated, and added to the final invoice.
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Sending Fees and Taxes: Together with the additional charges on above mentioned options, the system will also recalculate the sending fee and taxes accordingly.
Q: What should I do if I have concerns about the charge, refund, or invoice?
A: If you have any questions or concerns, please contact our customer service team immediately. We’ll be happy to provide a detailed breakdown of the charges, refunds, or invoice details and assist with any further inquiries.
Send a request using our ✨Contact Us form or use the chatbots available on our website.
Q: How can I prevent this from happening in the future?
A: To avoid unexpected charges or refunds, we recommend completing your payment promptly while the link is active. If you need to charge your card while teh order is live please contact our customer service team for further assistance.
However, please note that any refunds will be processed only after the link expires.
We hope this information clarifies the process and ensures a smoother experience for you.
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Request a demo with our account specialist here.
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