General Questions

• Can I send surprise swag only boxes?
• How to place a Swag Only Order
• How to start SnackMagic Organizer Gift Order (Non-US Organizers)
• How does SnackMagic work?
• How to create an account?
• Do you have an integration?

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My Treats Dashboard

• What is My Treats Dashboard?
• Can I still make changes after I placed the gift order?
• How will I add recipients to my active order?
• How will I remove a recipient's email address?
• How will I edit a recipient's email address?
• How will I approve/deny recipients?

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Pricing and Timing

• What is the Platform Fee?
• How much is a SnackMagic treat? (US organizers only)
• Does SnackMagic offer expedited shipping?
• Does SnackMagic offer invoicing?
• What happens to my gifts after the link expires?
• Is there a minimum number of recipients?

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Customizations and Features

• Can I simply surprise my recipients?
• Can I add my logo to the SnackMagic box?
• Can I add custom banners to the digital experience?
• Can I add a personal note in the SnackMagic box?
• Can I add a video message for my recipients to see?
• Can we make donations for every redemption?

Surprise Order

• How to create a Curated Surprise Order?
• Surprise Order PYO (US & CANADA)
• Surprise Order PYO (International)

International Ordering

• How does international ordering work?
• How does international pricing works and what are the fees associated with each international treat?
• Why does SnackMagic work with regional partners?

Snacks + Swag

• Can I include swag items in my SnackMagic box?
• How much is the cost to include swag in my SnackMagic gift?
• Can I get a quote on my swag options?
• Where do I send my swag to?
• I want my recipient to choose their own swag items. How would that work?
• Can I also include swag for my international recipients?

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Single Sign On

• Can we enable Single Sign On for our recipients?
• How does Single Sign On work for SnackMagic?