When adding/updating your credit card information, you may see the error message: "Your card does not support this type of purchase"
If you see this message, it means that your bank is blocking the card's authorization. This can be for many reasons.
To resolve this issue, please either:
- Contact your bank to allow the authorization, or
- Use a different credit card
Additional Information:
We use Stripe as our payment gateway. They have provided some guidance on this error message here: https://support.stripe.com/questions/your-card-does-not-support-this-type-of-purchase-error-when-processing-payment
Any question(s)? We're here to help! Ask us anything via CHAT / EMAIL:
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Request a demo with an account specialist here.
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