Are you trying to redeem your SnackMagic gift and seeing the message “Email Not Linked to Gift”? Wondering why your gift email isn’t working, or why your email isn’t recognized on the redemption page?

This help guide explains why your gift email might not work, how to fix email issues when redeeming a gift, and what to do if your gift invitation is missing or incorrect—so you can enjoy your treats without delay.

Important Note Before You Start

⚠️ Note: If you’re seeing an “Email Not Linked to Gift” error on the redemption page, it’s likely because your invitation was forwarded or your email wasn’t added correctly to the order. 

How to Resolve the “Email Not Linked to Gift” Error

✅ Step 1: Check the Email Sender

Make sure the invitation was sent directly from SnackMagic’s system. Valid gift emails will come from hi@snackmagic-mail.com.
If you received the gift email from someone who forwarded it to you (rather than directly from SnackMagic), this means that the gift may not be linked to your email address,

✅ Step 2: Contact the Gift Sender

If you received a forwarded email or believe your email wasn’t included in the original order, reach out to the person or company who sent the gift. Ask them to:

• Check the recipient list on their order

• Confirm if your email was added or possibly misspelled

• Resend the gift to your correct email if needed

✅ Step 3: Wait for the Gift Sender to Correct the Issue

For automated invitation emails, once your sender updates the recipient list and resends the gift, you should receive a new valid invitation from hi@snackmagic-mail.com, allowing you to redeem it successfully.

For forwarded invitation emails, you may use the invitation link that will be provided by your gift sender.

✅ Step 4: Contact SnackMagic Support If Needed

Still seeing the same error, even after the sender verified your email was added? Reach out to our support team:

• Use the live chat on our website

• Or submit your request through our ✨Contact Us form

Our team will help you troubleshoot and make sure your gift reaches you.