Receiving an error message while trying to redeem your gift can be frustrating, especially when you’re excited to enjoy your treats. One common issue you may encounter is the "Email Not Linked to Gift" notification. This typically occurs when the email you received was forwarded rather than sent directly from our system. Understanding how to address this situation can help you quickly get back on track and successfully redeem your gift.

If you encounter the "Email Not Linked to Gift" error, it’s essential to determine the source of the email. Since gifts are email-restricted, the system recognizes only emails sent directly from our official address, hi@snackmagic-mail.com. If the gift was forwarded to you, our system won't recognize it as valid.

Here are the steps to resolve the issue:

1. Check Your Email: Confirm whether the email you received is from hi@snackmagic-mail.com. If it’s from a different address, it means the gift has been forwarded.
   
   

2. Contact Your Gift Sender: Reach out to the person or organization that sent you the gift. Inform them about the issue so they can either resend the gift or provide guidance on how to proceed.
   
   

3. Follow Up: Once the sender has confirmed the issue, they can help ensure the gift is sent directly to your email. This should resolve the "Email Not Linked to Gift" error and allow you to redeem your gift successfully.